Thank you for choosing SYBRO IT EXPERT for your IT solutions. We strive to provide high-quality services and products to our customers. In the event that you are not satisfied with your purchase, we offer a refund policy outlined below. Please read this policy carefully.
1. Eligibility for Refund
1.1 Services: Refunds for services are granted in specific cases, such as:
- Service cancellation before the work has commenced.
- Service cancellation due to our inability to fulfill the agreed-upon service.
- Service cancellation within a specified time frame, as determined by the nature of the service.
1.2 Products: Refunds for products are granted in specific cases, such as:
- Product cancellation before the shipping process has commenced.
- Product cancellation due to an error on our part or a defective product.
- Product return within a specified time frame, as determined by the nature of the product.
2. Refund Process
- 2.1 Requesting a Refund: To initiate a refund request, please contact our customer support team at [contact information]. Provide relevant details regarding your purchase, including order number, date of purchase, and reason for refund.
- 2.2 Evaluation: Once we receive your refund request, we will evaluate it based on the eligibility criteria mentioned in Section 1. We may require additional information or documentation to process your refund.
- 2.3 Refund Approval: If your refund request is approved, we will notify you and initiate the refund process. The refund will be issued using the same payment method used for the original purchase, unless otherwise specified.
- 2.4 Refund Timeframe: The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution involved. We will make reasonable efforts to process refunds promptly.
3. Non-Refundable Items
The following items are generally non-refundable:
- Services that have been fully rendered or completed.
- Customized services or products that were tailored specifically to your requirements.
- Downloadable software, digital products, or licenses.
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at [contact information]. We will be happy to assist you.
Please note that this refund policy applies only to purchases made directly from SYBRO IT EXPERT. If you have made a purchase through a third-party vendor, please refer to their refund policy for further information.
It is important to review and understand our refund policy before making any purchases. By engaging our services or purchasing our products, you acknowledge and agree to the terms and conditions outlined in this policy.
Thank you for choosing SYBRO IT EXPERT PVT. LTD.